Privacy Policy

Effective: June 10, 2024
Updated: October 15, 2025

Welcome to our Privacy Policy, and thank you for choosing visuEats Imagery Solutions Inc. ("visuEats," "we," "us," or "our").

Please read carefully, as this Privacy Policy has been updated to reflect the current content, technology, services, features, and functionalities (collectively, the "Services") offered through our platform.

"visuEats" refers to visuEats Imagery Solutions Inc., a Florida corporation, and its subsidiary visuEats Limited, a Jamaica limited liability company.

This Privacy Policy applies to your access and use of visuEats’ websites, mobile sites, digital platforms, and applications, including visuKnock, our online delivery platform owned and operated by visuEats (collectively, the "Sites"), as well as all Services made available by visuEats.

The terms "User," "you," or "your" refer to any individual who accesses or uses our Sites or Services.

About visuEats and visuKnock

visuEats operates an integrated digital marketplace that connects Customers, Merchants, and Knockers through its mobile applications and websites.

visuEats allows users to explore photo-based menus, discover local restaurants, place orders for pickup or delivery, and make table reservations.

visuKnock connects independent delivery partners ("Knockers") with restaurants and customers to facilitate reliable and efficient order fulfillment.

Together, these platforms deliver a seamless visual dining and delivery experience — from discovering a meal to having it delivered to your door.

visuEats collaborates with restaurants, hotels, and other food service providers ("Merchants") to showcase their offerings and manage transactions between customers and delivery partners.

Our role is to provide the technology platform and digital infrastructure that enable these connections. We do not own, operate, or control the Merchants or Knockers directly; each acts as an independent third-party service provider.

Part 1: Acceptance of this Privacy Policy

visuEats is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information ("Personal Data") that we obtain from you when you use our Sites and Services.

We are dedicated to maintaining the trust of all our Users, including Customers, Merchants, and Knockers. visuEats collects and processes Personal Data in a fair, lawful, and transparent manner, in accordance with applicable privacy and data-protection laws.

To prevent unauthorized access, maintain data accuracy, and ensure the proper use of your information, we have implemented appropriate physical, electronic, and administrative safeguards designed to protect your Personal Data.

This Privacy Policy also applies to the Personal Data of Knockers who use our platform. However, it does not apply to the privacy practices or policies of third-party Merchants or Knockers outside the Sites.

If you see any undefined term in this Privacy Policy, it has the meaning given to it in our Terms of Use.

By accessing or using the Sites or Services, you acknowledge that you have read, understood, and agreed to the collection, storage, use, and disclosure of your Personal Data as described in this Privacy Policy and our Terms of Use.

Part 2: Your Information

2.1 Information We Collect

We collect different types of information from and about you depending on how you interact with the Sites. This includes information that you provide directly, information collected automatically when you use our Services, and information we receive from third parties.

1. Personal and Contact Information
   We collect identifying and contact information that helps us verify your identity, provide customer support, and deliver our Services, including:

• Full name
• Date of birth
• Taxpayer identification number (if applicable)
• Email address
• Phone number
• Home or billing address
• Information from third-party authentication providers (such as Apple or Google) when you sign in using those services

2. Account Information
   When you create or update an account, we collect:

• Profile details and preferences
• Account settings and login credentials (such as your password or authentication token)
• Saved favorites or personalized settings

3. Reservation Information
   If you make a reservation through the Sites, we collect details including:

• Selected Merchant and reservation date, time, and party size
• Seating preferences and pre-orders
• Source of reservation (e.g., app, web)
• Special occasions, dietary restrictions, or comments you choose to provide

4. Order Information
   When you place an order for pickup or delivery, we collect:

• Merchant name and order details (items, quantities, prices, time, and date)
• Delivery address
• Special instructions, comments, or dietary notes
• Order history, including canceled or modified orders
• Source of order (e.g., app, web)

5. Payment and Financial Information
   We collect limited payment details necessary to process transactions securely and enable payouts to Merchants and Knockers. This includes:

• Name on card, card number, expiration date, and security code
• Merchant identification information to facilitate direct deposits
• Banking details (e.g., Bank Name, Branch, Account Number, Account Type)
• Lynk.ID or other linked digital wallet information

visuEats does not store full payment card information. Payments are processed by our third-party payment partners in compliance with PCI-DSS standards.

6. Geolocation Information
   If you enable location services, we collect and use your geolocation to show nearby Merchants, estimate delivery times, and assign delivery orders. You can disable location access through your device settings, but some features may not function properly.
7. Device and Technical Information
    We automatically collect information about the device and browser you use, such as:

• Device type, model, and operating system
• Browser type and version
• IP address
• App version, access times, and diagnostic logs

8. H. Usage Information
   We collect data on how you interact with our Sites and Services, including:

• Pages viewed and buttons clicked
• Features accessed (e.g., search, checkout, rewards)
• Session duration and navigation patterns

9. Promotion and Event Information
   If you participate in a contest, sweepstake, or promotional activity through the Sites or social media, we may collect:

• Photos, images, captions, or other submitted content
• Contact and eligibility information (as outlined in the contest terms)

10. Reviews, Ratings, and Communication Materials
    When you provide feedback, contact support, or message Merchants or Knockers through our platform, we collect:

• Comments, reviews, ratings, photos, and any content you share
• Name and profile information associated with your account
• Customer support requests, chat messages, or feedback logs

11.  Personal Preferences
    We collect information about your preferences and choices, such as:

• Favorite Merchants or menu items
• Saved orders or wishlists
• Responses to surveys or polls

12. Verification and Compliance Information
    For Knockers and Merchants, we may also collect information to verify identity and compliance with applicable regulations, including:

• Government-issued identification
• Profile photo
• Vehicle details, insurance, and registration documents

13. Sensitive Data
    visuEats does not collect or process information revealing your:

• Racial or ethnic origin
• Political opinions or membership in political associations
• Religious or philosophical beliefs
• Trade-union membership
• Genetic data or biometric identifiers
• Data concerning your sex life or sexual orientation

2.2 How We Use the Information We Collect

We use the information we collect to operate, improve, and protect our Services and to deliver a seamless experience across our Sites.

1. To Provide and Manage Our Services

• Process, confirm, and fulfill orders and reservations placed through our Sites.
• Enable communication among Customers, Merchants, and Knockers for order or delivery coordination.
• Process payments, issue refunds, and facilitate deposits or payouts.
• Authenticate users, maintain account security, and prevent unauthorized access.
• Provide customer support and resolve issues, inquiries, or disputes.

2.  To Improve and Personalize Our Sites

• Analyze usage trends, monitor performance, and troubleshoot technical issues.
• Enhance functionality, design, and overall user experience.
• Recommend Merchants, menu items, or promotions based on preferences and location.
• Develop new features, tools, and integrations guided by user behavior and feedback.

3.  To Communicate With You

• Send confirmations, receipts, delivery updates, and other administrative or transactional messages.
• Notify you about reservations, orders, or relevant service updates.
• Allow Merchants or Knockers to contact you when necessary to complete a service or resolve an issue.

4.  For Marketing and Promotions (with your consent)

• Send opt-in offers, loyalty rewards, surveys, or event invitations that may interest you.
• Show personalized promotions through the app, email, SMS, or push notifications.

You may opt out of marketing communications at any time by using the unsubscribe link in our emails, adjusting your notification preferences in the app, or contacting us directly.

5. To Ensure Safety, Security, and Fraud Prevention

• Monitor transactions and detect or prevent fraudulent, deceptive, or illegal activity.
• Protect the integrity of our Sites and safeguard user information.
• Investigate and resolve disputes, complaints, or violations of our Terms of Use.

6.  For Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and lawful requests from authorities.
• Maintain accurate records for accounting, audit, and tax purposes.
• Protect our legal rights, enforce our Terms of Use, and defend against legal claims.

7.  To Generate Aggregated or De-Identified Insights

• Create aggregated, anonymized, or de-identified analytics for performance metrics, market research, and service optimization.
• These reports do not include any information that personally identifies you.
  

2.3 How We Share or Disclose Your Information

We do not sell or rent your personal information. We may share or disclose your information in the limited circumstances described below and always in accordance with applicable privacy laws.

1. Service Providers and Operational Partners

• Merchants: We share your contact, reservation, and order information with the Merchant you select so they can process and fulfill your reservation or order request.
• Knockers: We share your name, delivery address, and current order details with the assigned Knocker to complete your delivery.
• Third-Party Service Providers: We may share your information with trusted service providers who assist us in operating our Sites, processing payments, delivering communications, providing analytics, or offering customer support. These providers are contractually required to protect your information and use it only for the purposes for which it was shared.

2. Business Transfers
   If visuEats is involved in a merger, acquisition, restructuring, financing, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will ensure any successor entity continues to protect your information consistent with this Privacy Policy.
3. International Transfers of Personal Data
   Our Sites are hosted in the United States. If you access them from outside the U.S., you consent to the transfer of your data to the United States. If we transfer your personal data outside your country of residence, we will ensure that appropriate safeguards are in place to protect your information, such as standard contractual clauses or equivalent mechanisms recognized by applicable law.
4. D. Legal Obligations and Safety
   We may disclose your information if required to do so by law, subpoena, or other legal process, or if we believe in good faith that such disclosure is necessary to:

• Protect our rights, property, or safety, or those of our users or others;
• Comply with a legal obligation or respond to lawful government requests;
• Investigate or prevent suspected fraud, illegal activity, or misuse of our Sites.

5. E. Aggregated and De-Identified Information
   We may share aggregated or de-identified information that does not personally identify you. Such data may be used for research, analytics, or marketing purposes to help improve our Sites and Services.

2.4 How We Protect Your Information

We take appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, destruction, or accidental loss. These measures include secure servers, data encryption, access controls, and internal security procedures designed to safeguard your information.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We use your email address only to respond to your inquiries or provide relevant updates related to your use of our Sites. Such addresses are not used for other purposes or shared with outside parties without your consent.

We may use non-identifying and aggregated data to improve the design, content, and performance of our Sites. This information does not include any personally identifiable data.

We will never use or share personally identifiable information in ways unrelated to those described in this Privacy Policy without providing you with an opt-out option or otherwise obtaining your consent as required by law.

We retain personal data only as long as necessary to fulfill the purposes described in this Privacy Policy or as required by law.

Part 3: Your Choices

1. Opt-Out: You may opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly.
2. Access, Correction, and Deletion: You may access, update, or request deletion of the personal information we hold about you by logging into your account or contacting us directly.
3. Location Services: You can enable or disable location services on your device through your device settings.
4. Push Notifications: You can enable or disable push notifications on your device through your device settings.
5. Email and/or SMS Notifications: You can enable or disable notifications on your device through our Sites via the account settings.

Part 4: Children’s Privacy

Our Sites are not intended for use by children under the age of 18. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected personal information from a child under 18, please contact us immediately.

Part 5: Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Sites. We encourage you to review this Privacy Policy periodically for updates.

Part 6: Contact, Access, Change, or Correct Your Information

If you have any questions or concerns about this Privacy Policy, or any of your personally identifiable information that we collect online and maintain, please contact us at:

Email: support@visuEats.com 
Mailing Address: visuEats Imagery Solutions Inc., 532 Parsons Way, Deerfield Beach, FL 33442

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error at the email address above. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Accessibility: If you require this Privacy Policy in another format due to a disability, please contact us at support@visuEats.com.